Frequently asked questions

We recommend reserving your car as early as possible to guarantee availability. We recommend at least 24 hours' notice. Last-minute bookings can be made by telephone, but please note that confirmation is required to guarantee vehicle availability.

Yes, you can make a reservation by telephone by dialling +33 1 71 85 39 13. This method is ideal for last-minute bookings. You can also contact us by e-mail. Please note that confirmation is required for all bookings made online or by e-mail.

Yes, we can organise a service suitable for large groups using a combination of vehicles. Please complete our quotation form, specifying the number of passengers and details of your journey.

We monitor flight arrivals in real time (one hour's free waiting at airports as soon as the flight arrives, then we charge €75 per hour of waiting). For train stations, in the event of delay (15-minute courtesy wait), after that we charge €50 per hour of waiting time.
Your driver will be informed of any schedule changes and will be waiting for you when you arrive.

In the event of flight or train cancellation, please contact us as soon as possible on +33 1 71 85 39 13. Your transfer order will be put on hold for 24 hours, allowing you to reschedule your transfer at no extra cost or to be refunded in accordance with our cancellation conditions.

Your driver will be waiting for you in the arrivals hall, holding a digital tablet with your name or logo on it. You will also receive his name and mobile phone number in advance for faster communication.

Yes, all our drivers have their DRE IDF licence and all our vehicles comply with regulatory standards. For more information, please contact us.

We accept payment by credit/debit card (Visa, Mastercard, American Express) and bank transfer.

Yes, you can change or cancel your booking, subject to our cancellation policy. Cancellation charges may apply depending on notice period and circumstances. Please see our booking policy for further details.

Yes, we offer transfer services to a variety of destinations, including hotels, conference centres, tourist attractions and sites and French châteaux. Please contact us for a personalised quote.

Yes, child seats are available on request, and this service is usually provided at no extra charge. Please inform us of the number and age of children at the time of booking to ensure that appropriate seating is available.

Yes, it is possible to add intermediate stops during the journey, subject to availability. Additional charges may apply depending on the distance and duration of the stops. Please inform our team at the time of booking.

Yes, we offer transport services for a variety of special events, including weddings, conferences, sporting events, sightseeing tours and much more. Please contact us to discuss your specific requirements and obtain a personalised quote.

Once your booking has been confirmed, you will receive an invoice by e-mail if you wish. If you have any special billing requirements, please let us know at the time of booking.

If you lose something during the journey, please contact our driver first. If your driver is unable to reply, please contact us as soon as possible to let us know. We will do our best to recover the lost item. Please note that we are not responsible for items lost or forgotten in our vehicles.

In most cases, there are no restrictions on the luggage you can take with you in our vehicles, but please let us know in advance if you have any special or bulky luggage. We will do our best to provide you with a vehicle to suit your luggage requirements.