Terms and conditions of sale
Parisian Car Service


These terms and conditions of sale apply to all services concluded on Parisian Car Service website.

The website www.parisian-car-service.fr is a service of the company Parisian Car Service:

  • located at 14, avenue Dumont 93600 Aulnay sous-Bois
  • URL of the site: https://www.parisian-car-service.fr
  • email: reservation@parisian-car-service.fr
  • telephone: 01 71 85 39 13

The customer declares to have read and accepted the terms and conditions before placing the order. The validation of the order therefore implies acceptance of the present terms and conditions.

Article 1 - Content and scope

These terms and conditions of sale apply automatically to the following services: Car rental with driver.

They apply to the exclusion of all other conditions, and in particular those applicable to sales on the Internet or through other distribution and marketing channels.
The sale is deemed concluded on the date of acceptance of the order or immediate purchase by the seller.
Any order or immediate purchase implies unreserved acceptance of these general conditions of sale which prevail over all other conditions, with the exception of those which have been expressly accepted by the seller. The buyer declares to have read these termes and conditions of sale and to have accepted them before his immediate purchase or when placing his order.

Article 2 - Pre-contractual information

Prior to the immediate purchase or the placing of an order and the conclusion of the contract, these terms and conditions of sale are communicated to the buyer, who acknowledges having received them.

The following informations are transmitted to the buyer in a clear and understandable manner:

  • the essential characteristics of the service;
  • the price of the service or the method of calculating the price and, if applicable, all additional costs of transport, postage and all other possible costs;
  • the date or the deadline by which the service provider undertakes to perform the service, whatever its price, and any other contractual condition
  • information relating to the identity of the service provider, its postal, telephone and electronic contact details, and its activities
  • the procedures provided for the processing of complaints;
  • the duration of the contract ;
  • with regard to the digital content, any relevant interoperability of this content with certain hardware or software of which the professional is or should reasonably be aware.
    • The service provider must also communicate to the buyer, or make available to him, the following information:

      • status and legal form, contact details enabling quick contact and direct communication with him;
      • if applicable, the company registration number in the trade and companies register or in the trades directory;
      • for activities subject to an authorization system, the name and address of the authority that deliver it;
      • for the service provider subject to value added tax and identified by an individual number pursuant to Article 286 ter of the General Tax Code, its individual identification number;
      • for the service provider who is a member of a regulated profession, his professional title, the EU Member State in which it was granted as well as the name of the professional order or body with which he is registered;
      • any financial guarantee or professional liability insurance taken out by him, the contact details of the insurer or guarantor as well as the geographical coverage of the contract or commitment.

      Article 3 – Order

      By order, we mean any order relating to the services appearing on the seller's prices, and accepted by him, accompanied by the payment of a deposit possibly planned on the order form.

      Any order, to be valid, must be established on the seller's order forms, available to customers.

      Any order received by the seller is considered firm and definitive.

      It entails adhesion and full acceptance of these terms and conditions of sale and obligation to pay for the services ordered.

      The buyer has the right to retract under specific conditions for the performance of the service as mentioned in article 5 of these terms and conditions of sale.

      Article 4 – Quotation

      For services giving rise to the establishment of a preliminary quote, the sale will only be considered definitive only after an establishment of an estimate by the service provider and confirmation of the acceptance of the order sent to the buyer.
      The quotes established by the service provider are valid for 1 day.

      Article 5 - Performance of the service and termination of the contract

      Except for specific conditions related to the sale, the execution of the service will take place from the receipt by the seller of an order in good and due form.

      Specific conditions for the execution of the service

      1. Prices are based on passengers being ready to travel at the booking time.

      2. All fares quoted are for point to point and any diversions, stop over will be charged at 20€ with the fare quoted.

      3. All cash fares are paid to the driver in Euro (€) at the end of your journey.

      4. Credit card payments should be made with the booking unless passenger opted cash payment mode or booking via telephone.

      5. We reserve the right to refuse any passenger our services if their luggage are extremely excess and deemed as unsafe for the vehicle on the road.

      6. Generally passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage. Our drivers will offer hand of help in many cases with your luggage at passenger's discretion.

      7. All prices quoted are per car.

      8. A reservation may only be changed or cancelled with the permission of the Parisian Car Service It has to be done in writing (preferably by email) or via telephone.

      9. All payments can be made in cash or credit card. In the case of credit card payments, you pay directly through our secured website with reference of quote/booking number sent by our office. In the event of a cash booking you may pay the driver cash (€) at the end of your journey, or may be charged for instances of a cancellation or 'no show'.

      Article 6- Exceptions to the cancellation period

      The 14-day of cancellation period does not apply to the following situations listed below:
      - The service concerns is a car rental service with a private driver.

      Cancellation and returns conditions

      If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.

      If a booking is cancelled by the Customer within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.

      If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

      The driver has the right to refuse any passenger that he feels may be a threat to him/herself or vehicle.

      Cancellation Policy:

      • 72 hours and more before service : no fees
      • Between 71 & 37 hours before service : 20 % of the ordered service
      • Between 36 & 25 hours before service : 30 % of the ordered service
      • 24 hours before service : 50 % of the ordered service
      • Day of Service : 100 % of the ordered service

      Article 7 - Price

      The prices indicated in our tariffs include VAT at the rate set by the current regulations for transport services (*), the driver service, fuel and unlimited insurance "persons transported".

      Article 8 – Payment

      Except for other terms expressly provided for in the specific conditions, payment of the price is made up front when ordering. No order can be taken into account in the absence of full payment by this date.
      Payments made by the buyer will only be considered final after the effective collection of the sums due by the service provider.
      An invoice will be given to the buyer on simple request.

      Article 9 - Intellectual property

      All technical documents, products, drawings, photographs given to buyers remain the exclusive property of Parisian Car Service, the sole owner of the intellectual property rights on these documents, and must be returned to it at its request.

      Customer buyers commit not to make any use of these documents that may infringe the industrial or intellectual property rights of the supplier and commit not to disclose them to any third party.

      Article 10 - Competent jurisdiction

      All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which would not have could be resolved amicably between the seller and the customer, will be submitted to the competent courts under the conditions of common law.

      For the definition of the competent jurisdiction, the seller elects domicile at 14, avenue Dumont 93600 Aulnay sous-bois.

      Article 11 - Language of the contract

      Les présentes conditions générales de ventes sont rédigées en langue française. Dans le cas où elles seraient traduites en une ou plusieurs langues étrangères, seul le texte français ferait foi en cas de litige.
      These general conditions of sale are written in French. In case that they are translated into one or more foreign languages, only the French text will remain authentic in case dispute.

      Article 12 - Mediation and settlement of disputes

      The buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

      In the case of a dispute, the contact details of the mediator to whom the buyer can contact is the Court of Bobigny.

      In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and industry professionals. 'European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.

      Article 13 - Applicable law

      These general conditions are subject to the application of the French law.
      This is the case for the rules of substance as well as for the rules of form. In the event of a dispute or complaint, the buyer will first contact the seller to obtain an amicable solution.

      Article 14 - Protection of personal data

      The parties to the contract declare that they comply with the obligations imposed on them by the regulations in force regarding the production of personal data, and in particular Law No. 78-17 of January 6, 1978; modified by the law of August 6, 2004. Parisian Car Service undertakes to respect the privacy of its customers. The personal information and other data communicated will not be used for any purpose other than the improvement of the service provided and will in no case be transmitted to third parties.
      All the information on our privacy policy and the management of personal data is accessible from the “Privacy Policies” section.

      Cancellation form

      (To be completed by the consumer, and to be sent by registered letter with acknowledgment of receipt, within a maximum period of 14 days following the date of conclusion of the service contract)

      Cancellation form
      To the attention of: Parisian Car Service, 14, avenue Dumont 93600 Aulnay sous-Bois
      Telephone number: +33 1 71 85 39 13,
      Email address: reservation@parisian-car-service.fr

      I hereby notify you of my withdrawal from the contract relating to the provision of services,
      ordered on: .........
      First and last name of the consumer: .................
      Consumer's address: .................
      Date : ..................

      Signature of the consumer